Frequently Asked Questions

How do I log in?

Open the app and enter your registered email address and password. If you do not have an account, tap "Register" to create one. New accounts require admin approval before full access is granted.

How do I log in as a child?

On the login screen, tap the "Children's Login" tab. Select your child's name from the list and enter their 4-digit PIN. If no child account exists yet, an adult member must create one from the Children's Login tab.

How do I reset my password?

On the login screen, tap "Forgot Password" and enter your email address. You will receive a reset link by email.

The app is not loading. What should I do?

1. Close and reopen the app
2. Check your internet connection
3. Update the app to the latest version from the App Store or Google Play
4. Restart your device

If the problem continues, contact us at support@faithklinikministries.com.

How do I give or donate through the app?

Tap "Giving" from the main menu. You will be directed to our secure Stripe-powered giving portal. No payment information is stored in the app.

How do I update my profile photo?

Tap the profile circle in the top-right corner of the app, then tap the camera icon to choose a photo from your gallery or take a new one.

How do I delete my account?

Visit our Account Deletion page or email us at support@faithklinikministries.com.

Privacy Policy

Read our full Privacy Policy.